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Delivery Information

Quick and safe delivery, at a great price for you, that's our aim. We send all our items by DHL Express so you can track your delivery all the way to your door. 

UK delivery of unframed items
 
We aim to dispatch all orders of unframed items placed before noon for delivery the following day, not including Saturdays and Sundays or bank holidays. Orders placed after 12pm are likely to take a day longer. A signature is required upon receipt. If you are not in when a delivery is attempted, DHL will make two more attempts to redeliver the parcel, after which they will leave a card with instructions on how to retrieve your parcel.

UK delivery of preframed items
 
We aim to dispatch all orders for preframed* items within 48 hours of receipt, not including Saturdays and Sundays or bank holidays. A signature is required upon receipt. If you are not in when a delivery is attempted, the courier will leave a card with instructions on how to retrieve your parcel or rearrange collection. (*If your item is preframed it will say "Preframed and ready for dispatch" on the product page and the SKU will end in DFS, DFG, SFG, SFS, SFB or AFB.)

UK delivery of items framed to order
 
Other items are framed to order**. Upon receiving your order we aim to dispatch the order to our framers within 48 hours. They require ten working days to frame the item, although it is usually much quicker. They will then dispatch the item direct to you using DHL Express. The cost of delivery will be shown during the checkout process. A signature is required upon receipt. If you are not in when a delivery is attempted, DHL will make two more attempts to redeliver the parcel, after which they will leave a card with instructions on how to retrieve your parcel. (**If you are choosing your frame from the framing dropdown the item is framed to order.) 

International delivery of unframed items

We aim to dispatch all orders within 48 hours of receipt, not including Saturdays and Sundays or bank holidays. All international unframed items are dispatched using DHL Express. Delivery times vary from 2-3 days for Ireland and the United States to 8-10 days for the Falkland Islands. Fees and delivery time are calculated and displayed during the checkout process dependent on size, weight and destination. A signature is required upon receipt. We are not responsible for any customs duties, taxes or levies on international orders. We do not expect there to be any additional charges for international orders but if you wish to be completely sure you should check with your local customs officials or post office for further information. Unable to ship to Armed Forces addresses and PO boxes, please contact us for any queries. 

International delivery of preframed items

If you choose a preframed* item it will be dispatched by courier within 72 hours of receipt of order, not including Saturdays and Sundays or bank holidays. The cost of delivery will be shown during the checkout process. A signature is required upon receipt. If you are not in when a delivery is attempted, the courier will leave a card with instructions on how to retrieve your parcel or rearrange collection. We are not responsible for any customs duties, taxes or levies on international orders. We do not expect there to be any additional charges for international orders but if you wish to be completely sure you should check with your local customs officials or post office for further information. (*If your item is preframed it will say "Preframed and ready for dispatch" on the product page and the SKU will end in DFS, DFG, SFG, SFS, SFB or AFB.) Unable to ship to Armed Forces addresses and PO boxes, please contact us for any queries. 

 

International delivery of items framed to order

Other framed items are framed to order.** Upon receiving your order we aim to dispatch the order to our framers within 48 hours. They require ten working days to frame the item, although it is usually much quicker, and will then dispatch the item direct to you using DHL Express. The cost of delivery will be shown during the checkout process. A signature is required upon receipt. If you are not in when a delivery is attempted, DHL will make two more attempts to redeliver the parcel, after which they will leave a card with instructions on how to retrieve your parcel. We are not responsible for any customs duties, taxes or levies on international orders. We do not expect there to be any additional charges for international orders but if you wish to be completely sure you should check with your local customs officials or post office for further information. (**If you are choosing your frame from the framing dropdown the item is framed to order.) Unable to ship to Armed Forces addresses and PO boxes, please contact us for any queries.