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Returning or exchanging a product | Cancelling an order

Our Money Back Guarantee

We know you'll love our signed memorabilia as much as we do. In fact, if for any reason you're not completely satisfied, just return your item within 30 days and we'll issue a full refund.

  • Please note that items must be returned unused and in their original condition.
  • Call or email us before you send it back and we'll arrange the return delivery.
  • We will refund the full value of your order, including original shipping costs. If you're in the UK we will bear the return postage costs too.

Please note that if you are returning the item from outside the EU you will be responsible for the payment of any taxes or customs charges incurred and, if you are outside the UK, of return postage.

Returning or exchanging an item that is faulty

If you receive an item that is in any way faulty, damaged or unsatisfactory, then please contact us straight away to explain the problem.

You can call us on +44(0)1392 369379, email customerservice@exclusivememorabilia.com, use the live chat box, or use our contact us page.

We will then arrange for replacement, or if that is not possible, a refund. If the refund or replacement is due to an error on our part we will bear all postage costs.

Please read our terms and conditions for a full explanation of our policies and your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.