What payment methods do you accept?
We accept Visa, MasterCard, Delta, and Maestro credit and debit cards. We also accept PayPal. All our payments are made on secure, encrypted servers, using SagePay. If you wish to purchase items by bank transfer then please contact us to arrange. This can be helpful if you are shopping from a country which has a high risk of fraud, in which case your credit card may be automatically declined.
What currencies can I pay in?
You have the option to view our prices in Australian Dollars, Euros and US Dollars but the prices shown are only a guide. All orders will be charged in Pounds Sterling as shown on your order confirmation, and converted at the rate determined by your card issuer. If you want to know exactly what rate they charge you will need to contact your card issuer.
How do I know your items are genuine?
Authenticity is everything to us, and obviously it's vitally important to you as a customer.
We've been in the signed memorabilia industry since 2002 and the foundation of our business is the strength of the relationships we have with players and agents. We've built these up slowly by treating people honestly and fairly, and we do the same with customers. We ONLY sell products with original autographs, that have come from official signing sessions. We never supply copies, prints or facsimile signatures Other companies might not be as strict. Read about our authenticity guarantee.
Is the item match worn?
No, matchworn memorabilia is usually much more expensive and not something we sell.
What do I do if I want to return an item?
No problem, please read our returns page.
What size is the shirt (or boot)?
You know these aren't supposed to worn, right...? We buy a selection of sizes (depending on availability from the manufacturer at the time), but we might be able to find a specific size if you want.
Can I make my order anonymous?
Yes, if you like. Just email or call us and we can send the packing note separately or not at all.
What should I buy for my friend/husband/wife/nephew/cat?
Give us a call on +44 (0) 1392 877077 or chat with us via the live chat box, and we'll try to help you choose the best gift.
Are the football shirts you use official replicas?
Yes, we use the same shirts you would buy from a club shop. If the shirt is older (not in current production) we buy official "retro" replicas made by the authorised manufacturers only.
My order is a gift and I need it urgently. What can I do?
Please contact us and we will do our very best to help. We can usually ship overnight.
How do I know if an item is in stock?
On each product page it will state if an item is in stock or not. If the product you want to buy is out of stock or you can not find it then please use our contact form to tell us. We will let you know if and when it is back in stock, or if we are planning to do another signing with the sportsman you are interested in.
When I receive my item will the photo on the Certificate of Authenticity show the item being signed?
The photo will show the sportsman or celebrity signing one of the product line at the signing session listed on your certificate. For logistical reasons it is impossible to photograph every item being signed. Some of our items are authenticated by PSA/DNA or Beckett's, the leading authenticators in the United States. If this is the case this will be indicated on the product page and you will receive a COA issued by them.
Do you offer trade discounts?
Yes, if you are buying sufficient quantities we can offer trade discounts. Please read our wholesale page or contact us.
